Refunds will be made via the original payment method within 5-7 working days.
Shipping costs are non-refundable, except in the case of a defective or incorrect product.
Defective or Damaged Products
If your order arrives damaged or defective, please contact us immediately with photos of the product and packaging.
We will quickly provide you with a replacement or full refund.
If you have any questions regarding returns or exchanges, please contact our customer service team at info@lozio.eu
