Privacy policy

Last updated: December 8, 2025

LoZio operates this store and website, including the information, content, features, tools, products, and services, in order to provide you, as the customer, with an appropriate shopping experience (the “Services”). LoZio is supported by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or carry out any other transaction through the Services, or when you communicate with us. In the event of a conflict between our Terms and Conditions of Service and this Privacy Policy, the Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understand what is described regarding the collection, use, and disclosure of your information.

Personal data we collect or process

When we use the term “personal data,” we refer to information that identifies or is reasonably linked to you or another individual. Personal data does not include information collected in anonymous or anonymized form, so that it cannot identify you or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, depending on your interaction with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including name, address, billing address, shipping address, phone number, and email address.

  • Financial data, including credit card numbers, debit card numbers, and financial account numbers, card payment data, financial account data, transaction details, payment method, payment confirmation, and other payment details.

  • Account data, including username, password, security questions, preferences, and settings.

  • Transaction data, including items you view, add to your cart, add to your wish list, purchase, return, exchange, or remove, as well as past transactions.

  • Communications with us, including information you provide in communications with us, such as when you submit a customer support inquiry.

  • Device information, including information about your device, browser, or connection network, IP address, and other unique identifiers.

  • Usage information, including information about your interaction with the Services and how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide us with your personal data;

  • Automatically through the Services, including via your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal data on our behalf;

  • From our partners or other third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

  • Providing, personalizing, and improving the Services. We use your personal data to provide the Services and enforce our contract with you; process your payments; fulfill your orders; remember your preferences and items of interest; send account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and manage your account; arrange shipping; facilitate returns and exchanges; allow you to post reviews; and create a personalized shopping experience, such as product recommendations related to your purchases. This may include using your personal data to personalize and improve the Services.

  • Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or postal mail, and showing you online ads for products and services within our Services or on other websites, including based on items you previously purchased or added to your cart and other activity within the Services.

  • Security and fraud prevention. We use your personal data to authenticate your account; provide a secure checkout and shopping experience; detect, investigate, or take action against fraudulent, illegal, unsafe, or harmful activities; and protect public safety and our Services. By choosing to use the Services and registering an account, you are responsible for protecting your credentials. We recommend that you do not share your username, password, or other login information with anyone.

  • Communicating with you. We use your personal data to provide customer support; respond to you; deliver effective services; and maintain our business relationship with you.

  • Legal reasons. We use your personal data in compliance with applicable laws or in response to valid legal processes, including requests from authorities or government agencies; to investigate or participate in depositions, potential or ongoing litigation, or other legal proceedings; and to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other third parties that perform services on our behalf (such as IT management, payment processing, data analytics, customer support, storage, order fulfillment, and shipping).

  • With business and marketing partners to provide you with services and marketing advertisements. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share your data to show you personalized and targeted marketing ads based on your online activity across different merchants and websites. You may exercise your right to opt out of such uses here.

  • When you ask us or authorize us to disclose certain information to third parties, such as to ship your products, or when you use social media widgets or login integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction, such as a merger or bankruptcy; in compliance with legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce our terms and policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are supported by Shopify, which collects and processes personal data related to your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, the data you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own. For more information about how Shopify uses your personal data and the rights you may have, you can consult the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights related to your personal data through the Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you may be required to review and accept their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, or for the accuracy, completeness, or reliability of the information contained therein. Information you provide in public or semi-public contexts, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restriction on its use by us or third parties. The inclusion of such links does not imply our endorsement of the content of those platforms or of their owners or operators, except as disclosed in the Services.

Children’s data

The Services are not intended for use by minors, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are a parent or guardian of a minor who has provided us with personal data, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “sale” (as such terms are defined under applicable law) of personal data of individuals under the age of 16.

Data security and retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, data you send to us may not be secure while in transit. We recommend that you use only secure channels to communicate sensitive or confidential information to us.

The length of time we retain personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other agreements and policies.

Your rights and choices

Depending on where you live, you may have one or more of the following rights regarding your personal data. These rights are not absolute and may apply only in certain circumstances, and we may deny your request to the extent permitted by law.

  • Right of access / right to know. You may have the right to request access to your personal data in our possession.

  • Right to deletion. You may have the right to request deletion of your personal data in our possession.

  • Right to correction. You may have the right to request correction of your personal data in our possession.

  • Right to portability. You may have the right to receive a copy of your personal data and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

  • Managing communication preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

If you reside in the United Kingdom or the European Economic Area, and subject to restrictions and limitations imposed by local law, you may also have the following rights in addition to those listed above:

  • Right to object to processing and to restrict processing. You may have the right to ask us to stop or limit the processing of your personal data for certain purposes.

  • Right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent. Withdrawal of consent will not affect the lawfulness of processing based on your consent prior to withdrawal.

You may exercise any of these rights as indicated in the Services or by contacting us using the details below. For more information about how Shopify uses your personal data and your rights, including with respect to data processed by Shopify itself, you may visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising these rights. Before processing your request, we may need to verify your identity, to the extent permitted by applicable law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf. Before accepting a request from an agent, we will require proof that the agent has been authorized by you, and we may ask you to verify your identity directly. We will respond to your request within the timeframes required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the details below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.

International transfers

Please note that we may transfer, store, and process your personal data outside the country in which you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on appropriate transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authorities, unless the transfer is to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the website, update the “Last updated” date, and provide notice as required by applicable law.

Contact us

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call the phone number provided, email info@lozio.eu, or contact us at Stegstrasse 10, PfÀffikon, 8808, Switzerland.
For the purposes of applicable data protection laws, we are the data controller of your personal data